SCADA & MES Global Support

UPDATE (12 June 2018): Please note, this issue has been resolved in the June 2018 rolling patch for Citect SCADA 2016 and CitectSCADA / Vijeo Citect 2015, available to download here.

24 May 2018

While work is ongoing to formally rectify the incompatibility issue within the Sentinel USB Licensing mechanism, we have validated a work-around that can be implemented by affected customers in the interim. Further information regarding updates/patches to rectify this issue will be published as soon as they are available.

The Citect32.exe program can be configured to run in compatibility mode for Windows 8, which has been validated to resolve this issue for the below product releases:

  • Citect SCADA 2016
  • Citect SCADA 2016 May 11th 2018 Update
  • CitectSCADA 2015 SP1
  • CitectSCADA 2015 SP1 Patch 29
  • Vijeo Citect 2015 SP1
  • Vijeo Citect 2015 SP1 Patch 29

Compatibility Mode is expected to work for all other Updates/Patch releases for the above versions, but we have not been able to test every combination. Compatibility Mode is available within the Compatibility tab of the Properties dialog (see image below) for Citect32.exe. Depending on your configuration, it may be necessary to use the Change settings for all users option at the bottom of the dialog box.

For any questions or concerns regarding the above, please don’t hesitate to contact our Global SCADA & MES Support team

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