16 May 2018
We wanted to alert you to an incompatibility we have identified within the Sentinel USB licensing mechanism of Citect SCADA and Vijeo Citect software (all supported versions). After upgrading to the Windows 10 April 2018 Update (version 1803), USB dongle licenses are not being correctly detected, resulting in the runtime environment launching in Demo Mode.
We have conveyed the severity of the issue to Sentinel on behalf of our impacted customers and are actively working with them on a timely resolution.
The current advice for all Citect SCADA / Vijeo Citect customers is to avoid an upgrade of their Windows 10 Operating System to the April 2018 Update build 1803, until this issue is resolved.
For any questions or concerns regarding the above, please don’t hesitate to contact our Global SCADA & MES Support team.