SCADA & MES Global Support

UPDATE (12 June 2018): Please note, this issue has been resolved in the June 2018 rolling patch for Citect SCADA 2016 and CitectSCADA / Vijeo Citect 2015, available to download here.

24 May 2018

While work is ongoing to formally rectify the incompatibility issue within the Sentinel USB Licensing mechanism, we have validated a work-around that can be implemented by affected customers in the interim. Further information regarding updates/patches to rectify this issue will be published as soon as they are available.

The Citect32.exe program can be configured to run in compatibility mode for Windows 8, which has been validated to resolve this issue for the below product releases:

  • Citect SCADA 2016
  • Citect SCADA 2016 May 11th 2018 Update
  • CitectSCADA 2015 SP1
  • CitectSCADA 2015 SP1 Patch 29
  • Vijeo Citect 2015 SP1
  • Vijeo Citect 2015 SP1 Patch 29

Compatibility Mode is expected to work for all other Updates/Patch releases for the above versions, but we have not been able to test every combination. Compatibility Mode is available within the Compatibility tab of the Properties dialog (see image below) for Citect32.exe. Depending on your configuration, it may be necessary to use the Change settings for all users option at the bottom of the dialog box.

For any questions or concerns regarding the above, please don’t hesitate to contact our Global SCADA & MES Support team

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Software Update

In line with our ongoing commitment to continuous improvement and optimizing the performance of our software, we are pleased to announce the availability of Citect SCADA 2016* Update – June 12, 2018.

 

This release builds on our previous version of the software, with specific fixes and enhancements to the following functionalities:

  • Alarm System
  • Backup Restore
  • Cicode
  • Deployment
  • Graphics Builder
  • Licensing
  • Process Analyst
  • Reporting System

 

  • Download the latest Citect SCADA 2016 Update here.
  • Read the full release notes for this update here.

 

*Please note, in Citect SCADA 2016 the term ‘Update’ replaces the former ‘Patch’ release terminology similarly referring to the availability of the latest version of the software, comprising a consolidation of all prior enhancements and updates following the product’s initial release.

Citect SCADA Schneider Electric’s leading industrial process SCADA, is a key pillar within the Monitoring & Control layer of our Industrial Software Portfolio, helping customers optimize their digital transformation journeys with a full 360 degree actionable view across the entire value chain.

 

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Keep up to date on our latest software news and insights by subscribing to our dedicated LinkedIn group. This public group is open to likeminded industry professionals interested in exchanging experiences and sharing best practices, as well as receiving notifications and communications on our latest software updates, enhancements and new releases.

 

Monthly software updates are available to customers with a valid support agreement. Should you be interested in finding out more about our Customer FIRST Support program and/or have any queries regarding this software update, don’t hesitate to contact our Global SCADA & MES Support team.

 

We are extremely excited to announce the highly anticipated release of Citect SCADA 2018!

Citect SCADA 2018 builds on Citect’s proud 35+ year history and renowned foundation of engineering flexibility and simplicity, with a heightened focus on operator empowerment and efficiency.

What’s New in Citect SCADA 2018?

Citect SCADA 2018 introduces an intuitive, streamlined SCADA solution that reshapes the operational experience and provides richer context in addressing Abnormal Situational Management (ASM) across a variety of industrial applications.

Some of the key features of Citect SCADA 2018 include:

  • An extensive library of configurable objects
  • Out-of-the-box faceplates
  • A dedicated Situational Awareness Workspace
  • Plus a load of visualization and graphics enhancements

 

More on Citect SCADA 2018

 

  • Watch the latest Citect SCADA 2018 Release video
  • Pre-register for Citect 2018 Training
  • Download Citect SCADA 2018 here
  • Upgrade your license to Citect SCADA 2018

 

Look out for plenty more about how Citect SCADA 2018 reshapes the operational experience in the coming weeks and months!

Should you have any questions about Citect SCADA 2018 don’t hesitate to contact our Global Support Team.

Software Update

In line with our ongoing commitment to continuous improvement and optimizing the performance of our software, we are pleased to announce the availability of Vijeo Citect 2015 Service Pack 1 - Patch 30 update - June, 2018.

 

This release builds on our previous version of the software, with specific fixes and enhancements to the following functionalities:

  • Alarm System
  • Backup Restore
  • Cicode
  • Graphics Builder
  • Licensing
  • Process Analyst
  • Reporting System

 

  • Download the latest Vijeo Citect 2015 Service Pack 1 - Patch 30 here.
  • Read the full release notes for this update here.

 

*Please note, in Citect SCADA 2016 the term ‘Update’ replaces the former ‘Patch’ release terminology similarly referring to the availability of the latest version of the software, comprising a consolidation of all prior enhancements and updates following the product’s initial release.

 

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Share your ideas with us and join more than 1000 users on our popular technical Forum. As well as providing valuable input, you will have an active voice in the ongoing development and improvement of our products.

Join the Forum here.

 

Monthly software updates are available to customers with a valid support agreement. Should you be interested in finding out more about our Customer FIRST Support program and/or have any queries regarding this software update, don’t hesitate to contact our Global SCADA & MES Support team.

16 May 2018

We wanted to alert you to an incompatibility we have identified within the Sentinel USB licensing mechanism of Citect SCADA and Vijeo Citect software (all supported versions). After upgrading to the Windows 10 April 2018 Update (version 1803), USB dongle licenses are not being correctly detected, resulting in the runtime environment launching in Demo Mode.

We have conveyed the severity of the issue to Sentinel on behalf of our impacted customers and are actively working with them on a timely resolution.

The current advice for all Citect SCADA / Vijeo Citect customers is to avoid an upgrade of their Windows 10 Operating System to the April 2018 Update build 1803, until this issue is resolved.

For any questions or concerns regarding the above, please don’t hesitate to contact our Global SCADA & MES Support team

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