Live Chat Technical Support
SCADA & MES Global Support's Live Chat allows you to quickly reach a live technical support engineer directly from our website by clicking on the ‘Live Chat’ icon, located on the right-hand side of the Support pages. Live Chat support is tracked and handled by the same processes used for telephone and email support. You will communicate with the same engineers, and, following the chat session, will be emailed a CSR number for your records.
Live Chat Support Hours
- Gold - Monday to Friday, 9am - 5pm in your local time.
- Gold Plus - In addition to live chat support available during normal business hours, our GoldPlus customers can telephone the Global Support Centre for urgent issues at any time. Designated phone numbers for your region can be found by clicking here.
If our Live Chat Support is offline, it likely means our Support team is busy answering service requests, on the phone, or engaged in another live chat session. You can leave an Offline Live Chat Message.
80% of chat requests responded to within 30 seconds
For an explanation of how priorities and severities are set, please read about our Best Practice Customer Service and CSR Resolution.
Security and Privacy
As with all internet communications we recommend not to transmit confidential information. Whilst every effort is made to ensure privacy of this communication channel through encryption, information is transmitted via our chat provider (Live2Support) and some information is retained for our reporting purposes.