SCADA & MES Global Support

April 13th, 2018 - Authored by Brad Shaw

Scheduled for release in the next few months, Citect SCADA 2018 builds on a proud 35+ year history continuing its evolution from ‘can do’ to ‘just does’, with a load of innovations that continue to help customers optimize their digital transformation journeys.

With a focus on providing richer context in addressing Abnormal Situational Management (ASM) across a variety of industrial applications, some of the highlights of Citect SCADA 2018 include:

  • A dedicated Situational Awareness Workspace
  • An extensive library of configurable objects, including out-of-the-box faceplates
  • A wealth of native Alarm Management capabilities
  • Plus, a load of visualization and graphics enhancements

This upcoming release delivers on three strategic pillars, each of which we'll explore in further detail throughout a number of focused blog posts over the coming months:

  • Significantly increasing engineering efficiency and speed to production
  • Reducing operator distractions to deliver increased operator awareness
  • Increasing operational productivity and real-time decision making

We look forward to sharing more with you regarding the upcoming release of Citect SCADA 2018 in the coming weeks. In the meantime here’s a taste of what some of our beta customers had to say:

Customer Proof verified by TechValidate.

Read more feedback here:

For more information on the upcoming release of Citect SCADA 2018 or anything related to Citect SCADA, don’t hesitate to contact the Citect SCADA Product team directly.

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Brush up on Citect SCADA 2016

June 6th, 2017 - Authored by Deb North

image012This short tutorial is designed to give you an insight into exactly what makes configuring your projects so seamless in Citect SCADA 2016 and how Citect Studio, our new integrated activity-based development environment delivers a faster, more intuitive configuration experience.

Simple project configuration:

Replacing Citect Explorer and the Project Editor, Citect Studio simplifies project configuration allowing you to create a logical representation of your plant environment, with the modern UI technology helping save you valuable time in project engineering and development.

Ease of navigation:

The activity-based user interface within Citect Studio (accessible via the Activity Bar is divided into several Activities such as Project, Topology, System Model and Deploymentallowing you to access different functions through a single interface helping to minimize engineering time and accelerate your time to value. Within each function/activity, the Activity Menu allows you to configure different aspects of theactivitywith specific menus, with the Command Bar helping save time providing you several options for performing specific tasks within that activity. 


The Activity Bar image004 on the left of the screen (highlighted in the image above) also displays a set of icons with tooltips for easy identification, that provide access and seamless navigation to various project engineering activities such asProjects, Topology and Security. Selecting the project icon image005 then displays the relevant Project activity with associated icons and descriptions. The Activity Bar remains visible at all times and allows the following tasks to be performed:

  • Run, compile and deploy the current project
  • Switch to an editor for example, the Graphics Builder or Cicode Editor
  • Set options forCitect SCADA
  • Access the Online Help

Seamless Project Editing & Maintenance:

The highlight of Citect Studio is the Grid Editor with powerful user-friendly grid functionality helping to drive efficiency by simplifying project editing and maintenance. The Grid Editor tabulates topology, system model, security and standards information in numbered rows, saving time while giving you the flexibility to change the way data your data is displayed as well as allowing you add, edit or delete values individually or in bulk.

image006Within the new Property Grid, properties within a selected record are displayed next to the Grid Editor where you can easily update values, alarms, variable tags and equipment across your entire project hierarchy.

Additionally the ability for bulk editing of multiple records helps streamline project maintenance, where a change made to a single record can be seamlessly propagated throughout the system.

As a default, properties of the selected item are displayed in categorized mode, however you can customize the Property Grid for each value with the icons highlighted on the image at left and as detailed below:

  • To collapse specific categories, click image007.
  • To expand specific categories, click image008.
  • To return to the list view, click image009.
  • To view properties as a categorized list, click image010.



To action bulk editing and simultaneously edit values in multiple rows:

  • Select the rows that you would like to edit as highlighted above, by select the first row and holding the Shift key while you select additional rows with a mouse-click or with the up or down arrow keys.

(If any corresponding fields in the selected rows share common values, these values will appear in the Property Grid. If selected field values are different, the text "Values differ" will be displayed for the corresponding fields in the Property Grid. However, you can edit such fields in the Property Grid or through the Grid Editor).

  • To edit the values for the selected rows, enter the changes in the fields in the Property Grid and press the Enter key. Your changes will appear in the Grid Editor.
  • Click Save to keep the changes, or Discard to undo them.

More on Citect SCADA 2016 Configuration:

If you’re interested in finding out more about what our customers are talking about and how you can also benefit from seamless configuration of your projects within Citect SCADA 2016, be sure to have a closer look at some of our dedicated resources below:



We look forward to continuing this tutorial series with the next article focused on the steps involved in achieving efficient project deployment with Citect SCADA 2016.

image013Authored by Deb North, Marketing Communications Manager, Software (SCADA)

Deb is a passionate marketing communications professional based at Citect’s global R&D headquarters in Sydney Australia. With more than 20 years’ experience within the marketing arena, Deb has amassed a wealth of expertise within the industrial automation sector having held a variety of marketing and communication management roles within the Citect and Schneider Electric software business over the past 10 years. In her current capacity Deb is responsible for managing the global marketing strategy and sales enablement activities for the SCADA software suite and is the conduit between corporate, product management, field services and end customers.

Email Deb at ''.

By Samantha Serna, Global Support Engineer

Need help with upgrading your SCADA Expert Vijeo Citect / CitectSCADA* to v7.30 and beyond?

We have compiled a presentation that offers some recommended procedures, hints and tips for managing a successful SCADA upgrade. It covers:

1. Why should you upgrade?
2. Choosing the right version
3. Standard process for standalone systems
4. Special considerations for post v7.30 upgrade
5. Online upgrade step-by-step
6. Restoring historic data
7. Upgrade tools
8. Potential issues and how to troubleshoot them

Click here to view the presentation on SlideShare. 

* Note: As of v7.30, there is no functional difference between the SCADA Expert Vijeo Citect and CitectSCADA versions of the product. They share the same code base and the only difference is in the name and branding.

April 19th, 2017 - Authored by John Falkowski

Interested in finding out what role our global Customer FIRST Support program plays in bringing genuine value for our Citect customers? We can talk about improving operational performance, optimizing software investments, maximizing asset performance and reducing total cost of ownership; but how are these benefits realized for our customers?

It’s no secret that within our industry, trends such as globalization, evolving workplace demography and big data are driving the need for simplified and streamlined secure solutions that help save time, mitigate risk and provide richer contextual data. These trends are at the core of our ongoing software development ensuring we deliver on the promise of enhanced visualisation and intelligence, simplification and reduced engineering costs. Our Customer FIRST Support program plays a key role in helping bring this value to life and helping customers adapt and transition to our rapidly evolving digital world.

Maximize your investment

Far more than an annual Support contract, one of the biggest opportunities for customers is leveraging the value that is rolled up into our annual software releases, which has been our practice since 2015. This translates to customers receiving free upgrades to our value-rich annual software releases that embrace the latest technologies with features and functionality specifically designed to meet evolving market demands and customer requirements. In addition to annual releases and upgrades, customers now benefit from our rolling monthly patches and updates, that are focused on continuous improvements to performance and security, as well as fixes to any issues that may have arisen. As a result, customers can benefit from ongoing production continuity - taking advantage of the latest software to help improve the power, reliability and efficiency of their SCADA applications. Furthermore, they have the support and expertise at hand to help them fine-tune their specific projects and benefit from the latest enhancements and technologies, freeing them up to focus on their operations and wider efficiency considerations. The availability of a range of high-end services with tools to help streamline system and application management, only further drive value and efficiency for customers.

Support at your fingertips

The Customer FIRST Support program provides customers with a variety of access points for support and advice, ensuring that help is at hand, wherever and however they need it. Customers can access support via our 24/7 global telephone coverage, our mobile app, as well as interactive social media forums such as our LinkedIn SCADA community. Customers also benefit from access to our extensive online self-help, online product training, a dedicated web support portal and an extensive knowledgebase of technical tips, tools and best-practices to help troubleshoot any issues as they arise. Cases are logged and tracked online by our team of technical experts, with a formal escalation model in place to ensure the timely resolution of all cases. Furthermore, customer cases are stored for ease of reference, as well as comparative scenarios when helping provide valuable context, recommendations and advice on particular projects.

Your SCADA insurance policy

Having made the investment in our Citect SCADA software, the Customer FIRST Support program provides customers the peace of mind that they are not facing challenges on their own throughout their production journeys. When incidents do occur, customers benefit from comprehensive service coverage, helping to minimize costly downtime and ensure they can remain focused on optimizing operational performance. And as technologies and standards continue to evolve, customers can seek the necessary advice in ensuring they make the correct modifications to their projects and reap the maximum benefit for their operations whilst ensuring adherence to relevant compliance regulations. With any identified security vulnerabilities addressed in our rolling software patch releases, customers also benefit from the ongoing assurance that their applications remain secure and operating to their full potential, knowing that advice and support is always on hand if needed.

24/7 access to experts

Customers benefit from round the clock access to our global team of Citect support engineers with extensive core SCADA competencies and decades of experience supporting a diverse range of Schneider Electric installations around the world. Exposure to a variety of complex industry-specific IT environments and Citect application scenarios, ensures our technical experts are adept at understanding potential implementation issues, helping to mitigate risk and resolve customer anomalies quickly. Exposure to emerging technologies and upcoming development and functionality innovations, ensures our experts can help pre-empt and advise the most favorable course of action for project upgrades. Thereby freeing up customers to focus on their operations and minimizing the costly downtime associated with trying to navigate their way through any operational anomalies and potential modernization headaches.

Ongoing relationship

Rather than a yearly contract, we view Customer FIRST as a long-term relationship, with customers realizing greater return on investment as a result of engaging with a strategic partner who understands their business and is on hand to offer advice on optimizing operations at various stages of their lifecycle. As needs and market factors continue to evolve, customers can ensure peace of mind when expanding operations with a trusted partner who has in-depth knowledge of their application environments and project considerations. With changing workforce demographics, the added continuity of a strategic partner throughout our customers’ lifecycles, helps ensure that valuable knowledge and project history is not lost.

As we continue to transition to a more digital and connected world, software is set to play an increasingly critical role in helping to enable emerging technologies – particularly within our industry, with superior support and service functions only becoming more essential to customers. We are confident that our ongoing relationship with customers and unwavering commitment to world-class support through our Customer FIRST Support program will continue to bring real value to our customers and help them realize their growth potential.

Authored by John Falkowski, Global Product Manager, Citect SCADA

John is an industrial automation professional based at Citect’s global R&D headquarters in Sydney Australia. An engineering honours graduate, John has amassed more than 10 years’ experience within Citect / Schneider Electric with particular expertise in the technical services function having held a number of roles including ‘Senior Support Engineer’, ‘Global Support Escalations Manager’ and ‘Global Customer Support Manager’. In his current capacity as ‘Global Product Manager Citect SCADA’, John is responsible for the annual Citect SCADA product roadmap, feature definition and successful delivery of the software offer and is the conduit between engineering and development, sales and marketing and customer support/input.

Email John at ''.

by Simon Rooke, Global Support Team Manager

The topic of license point counts came up in our SCADA & MES LinkedIn group some time ago, particularly relating to how the points are counted in SCADA Expert Vijeo Citect and how best to estimate the actual point usage of a project. This generated quite a discussion among group members and while it is detailed elsewhere such as the product help and knowledge base, I figured  it is a subject worth revisiting here.

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